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Privacy Policy
Effective Date: 15th March 2025
At Room 12, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect any information that you provide to us when using our website and services.
1. Information We Collect
When you visit our website, make a booking, subscribe to updates, or contact us, we may collect the following information:
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Personal Information: Name, email address, phone number, and other details you provide when signing up for our mailing list, purchasing tickets, or making enquiries.
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Payment Information: When purchasing tickets or services, payment details are processed securely by our payment providers (we do not store card details).
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Technical Information: IP addresses, browser type, and device information to help improve website performance and user experience.
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Cookies & Analytics: We use cookies to enhance website functionality and collect anonymous data about how visitors use our site.
2. How We Use Your Information
We collect and process your information for the following purposes:
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To provide and improve our services, including ticket sales and event updates.
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To communicate with you about upcoming events, offers, and promotions (only if you have opted in).
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To personalise your experience and improve website performance.
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To comply with legal and regulatory requirements.
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To process payments and confirm bookings securely.
3. How We Protect Your Data
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
We do not sell, trade, or share your personal data with third parties except:
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When required by law.
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To trusted third-party service providers (e.g., ticketing platforms, email marketing services) who assist in operating our business, under strict confidentiality agreements.
4. Your Rights
You have the following rights regarding your personal data:
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Access: You can request a copy of the personal data we hold about you.
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Correction: You can ask us to correct any inaccurate or incomplete information.
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Deletion: You can request that we delete your data, subject to legal obligations.
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Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly.
5. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience and collect analytics data. By using our website, you consent to the use of cookies. You can manage cookie settings through your browser.
6. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies separately.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we recommend reviewing this policy periodically.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
📧 info@room12.co.uk
📞01243 345123
By using our website and services, you agree to the terms of this Privacy Policy.
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