Terms & Conditions
Effective Date: 15.03.25
Welcome to Room 12. By accessing our website, purchasing tickets, attending events, or using our services, you agree to the following Terms & Conditions. Please read them carefully.
1. General Terms
1.1 Acceptance of Terms: By using our website or attending an event at Room 12, you agree to comply with these Terms & Conditions.
1.2 Age Restrictions: Some events may have age restrictions. It is your responsibility to check event details before purchasing tickets. Entry may be refused if you do not meet the age requirements.
1.3 Right to Refuse Service: Room 12 reserves the right to refuse entry or service to any individual at our discretion, including but not limited to those engaging in disruptive, illegal, or inappropriate behaviour.
2. Ticketing & Bookings
2.1 Ticket Purchase: Tickets for events must be purchased via our website or authorised third-party ticket providers. We do not accept responsibility for tickets purchased from unauthorised sources.
2.2 Refunds & Exchanges: All ticket sales are final unless an event is cancelled or rescheduled. Refund requests will only be considered under exceptional circumstances.
2.3 Resale of Tickets: Tickets must not be resold for commercial gain. Any resale may result in the ticket being voided.
2.4 Event Cancellation: If an event is cancelled, ticket holders will be notified, and refunds or rescheduling options will be offered where possible.
3. Venue Entry & Conduct
3.1 ID & Admission: Guests may be required to present valid ID for age-restricted events. Management reserves the right to refuse entry without refund if valid ID is not provided.
3.2 Dress Code: Room 12 may enforce a dress code for certain events. Please check event details in advance.
3.3 Security & Searches: For the safety of all guests, bag searches may be conducted upon entry. Refusal to comply may result in denied entry.
3.4 Behaviour Policy: Disruptive, aggressive, or illegal behaviour will not be tolerated. Any guest behaving inappropriately will be removed from the venue without refund.
3.5 Lost or Stolen Items: Room 12 is not responsible for lost, stolen, or damaged personal belongings.
4. Bar & Alcohol Policy
4.1 Alcohol Service: We operate a Challenge 25 policy—if you appear under 25, you may be asked to provide valid ID to purchase alcohol.
4.2 Responsible Drinking: We reserve the right to refuse alcohol service to any guest who appears intoxicated or is behaving inappropriately.
4.3 Drugs & Prohibited Substances: The use or possession of illegal substances is strictly prohibited and will result in removal from the venue and possible police involvement.
5. Event & Venue Policies
5.1 Photography & Recording: Guests attending events may be recorded or photographed for promotional purposes. If you do not wish to be included, please notify a member of staff.
5.2 Event Changes: Room 12 reserves the right to change event line-ups, timings, and details without notice due to unforeseen circumstances.
5.3 Guest Safety: In case of an emergency, please follow the instructions of venue staff and security.
6. Website Use & Privacy
6.1 Use of Website: By accessing our website, you agree not to use it for unlawful or harmful purposes.
6.2 Privacy Policy: Our collection and use of personal data is governed by our [Privacy Policy], which can be found [here].
6.3 Intellectual Property: All content on this website, including text, images, and branding, is the property of Room 12 and may not be copied or reproduced without permission.
7. Liability & Disclaimers
7.1 Assumption of Risk: By attending an event at Room 12, you acknowledge that live events carry inherent risks, and you attend at your own risk.
7.2 Venue Responsibility: While we take all reasonable precautions to ensure a safe and enjoyable experience, Room 12 is not liable for personal injury, loss, or damage unless caused by negligence on our part.
7.3 Force Majeure: Room 12 is not responsible for cancellations or disruptions due to circumstances beyond our control, such as extreme weather, public health issues, or government restrictions.
8. Amendments & Updates
Room 12 reserves the right to update these Terms & Conditions at any time. Continued use of our website and services constitutes acceptance of any revised terms.
9. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
📧 info@room12.co.uk
📞 01243 345123
Thank you for being part of the Room 12 experience. We look forward to welcoming you soon!